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Privacy Policy

Privacy Policy

We understand that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.savvyspaces.com (“our Website”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is requested when you visit our Website.

This Privacy Policy applies only to your use of our Website and Services. our Website may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

1.  DATA CONTROLLER

1.1 SavvySpaces is a trading style of Edwards, located at Smarthome central, Watling Court, High street Elstree. SavvySpaces is responsible party  for the collection, processing and use of your personal data.

2. COLLECTION, PROCESSING AND USE OF PERSONAL DATA

2.1 Personal Data

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

2.2 Trade Customer Account (Account)

In order to shop with us, you require a trade customer account. This account comprises personal data. These are stored in our data bank for later processing when logging in or processing of your orders and requests.

2.3 Collection, processing and use of your personal data

Data protection is an important concern for us. Therefore, when collecting, processing and using your personal data, we strictly adhere to the legal provisions of the Data Protection Legislation. We comply with the principle that data collection is for a specific purpose and collect, process and store your personal data only for the smooth completion of your purchase, potentially including later guarantees for our services department, technical administration as well as our own marketing goals.

Your personal data is only forwarded to third parties or otherwise given over if this is necessary to the completion of the contract or the invoice or upon your prior consent. In the context of order processing, the service providers we use (e.g. suppliers) receive the necessary data. The forwarded data may only be used by our service providers in order to perform their task. Any other use of this information is not permissible and would not occur with any of the service providers appointed by us.

For your order, we require your correct name, address, telephone number and payment details. We require your email address in order to confirm the receipt of your order with you and in order to communicate with you. Moreover, we use this for your identification log-in. We also take data protection within the company most seriously. Our colleagues and our appointed service providers (e.g. suppliers) are bound to secrecy and adherence to the terms of the data protection law. We may ask for your information to process your requests via various form submissions. This may include information such as your first name, last name, contact number, email address, address. In addition, we will ask you to confirm that you agree to the use of your details in order for us to process your requests.

2.4 Use of your data for advertising purposes alongside the processing of your data in order to complete your purchases with SavvySpaces, it’s parents or subsidiaries.

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email and/or post and/or telephone with information, news, and offers on our products and services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.

2.5 Mail/Newsletters

We may from time to time send you marketing communications If you later no longer wish to receive infomails/newsletters from us, you can always contact us in any of the ways mentioned in point 1. Of course, you will also find an unsubscribe link in each of our digital communications.

To ensure we have processed your request accordingly, we may send you an email to confirm this in the form of a follow-up in the short term after you have submitted a form. This will not subscribe you to any newsletter unless you have requested to subscribe in your initial form submission.

2.6 Social Media Marketing The SavvySpaces website uses the Facebook Pixel and other such cookie-like tags. We might use these tags to serve specific ad content to you – for example on Facebook and it’s Audience Network – based on your browsing behaviour only on the our website. We may also use this Pixel and such technologies to record some actions you take on our website, such as completing a contact form or reaching the checkout stage of our shop. The Facebook Pixel does not pass any of your personal information to us.

We cannot identify who you are based on the actions of such tags. Using the likes of Custom Audiences on Facebook, we might include or exclude users with your browsing behaviour in targeted or re-marketing ad campaigns. You have full control of your privacy settings on Facebook. You can learn more about what influences the ads you see by clicking here.

The behaviour recorded on our website via such tags may be used by the services we advertise through, to determine a lookalike audience. As above, this audience may be included or excluded from ad campaigns. Therefore, your non-identifying characteristics may inform the persons included in lookalike audiences. This is in no way managed by SavvySpaces and the information used in the determining of or creating of such an audience is not in our possession nor do we have access to it. Read more information by clicking here.

We use Facebook Ads for general marketing. As outlined above, this may be based on the information we hold on you or based on the information Facebook holds on you. You can find out more about this advertising medium by clicking here.

3. USE OF COOKIES

3.1 Cookies are used on the website at www.savvyspaces.com These are small text files that your browser stores on your device. You can control the use of cookies in your browser settings (e.g. prevent the use of cookies or delete cookies). Please read the instructions from your browser or device manufacturer. The cookies used here are used to make the website more user-friendly. Please note that if you object to the use of cookies, you may not be able to use all functions of the website in full. We currently use cookies for Google Analytics together with wordpress and its plugins. Furthermore, so-called session cookies are used, which are necessary for the functionality of our services and are only stored for the duration of the visit.

All Cookies used by and on our Website are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie:

3.2 Strictly Necessary Cookies

A Cookie falls into this category if it is essential to the operation of our Website, supporting functions such as logging in, your shopping basket, and payment transactions.

3.3 Analytics Cookies

It is important for Us to understand how you use our Website, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping Us to improve our Website and your experience of it.

3.4 Functionality Cookies

Functionality Cookies enable Us to provide additional functions to you on our Website such as personalisation and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.

3.5 Targeting Cookies

It is important for Us to know when and how often you visit our Website, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make our Website and advertising more relevant to your interests.

3.6 Third Party Cookies

Third party Cookies are not placed by Us; instead, they are placed by third parties that provide services to Us and/or to you. Third party Cookies may be used by advertising services to serve up tailored advertising to you on our Website, or by third parties providing analytics services to Us (these Cookies will work in the same way as analytics Cookies described above).

3.7 Persistent Cookies

Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit our Website.

3.8 Session Cookies

Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit our Website until you close your browser. Session Cookies are deleted when you close your browser.

Before Cookies are placed on your computer or device, you will be shown a pop up box requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies unless those Cookies are strictly necessary; however certain features of our Site may not function fully or as intended.  

In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

4. GOOGLE ANALYTICS

In order to constantly improve and optimise our offers, we use Google Analytics as a tracking technology. Google Analytics uses cookies, which are stored on your browser and enable an analysis of the use of our website. The information generated by the cookies about how you access and use our website, including your IP address, is transmitted to a Google server in the USA and stored there. You can prevent Google from collecting data generated by cookies by clicking the link: https://tools.google.com/dlpage/gaoptout?hl=install and installing the available browser plugin. We have concluded a corresponding contract with Google for the processing of your data.

5. SECURE DATA TRANSFER

Your personal data are put into code by digital security systems and transferred to us. Our website is protected by technical measures against damages, destruction or unauthorised access.

6. YOUR RIGHTS

Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:

·         The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know,        but you can always contact us to find out more or to ask any questions using the details below

·         The right to access the personal data we hold about you.

·         The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details below to find out more.

·         The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details below to find out more.

·         The right to restrict (i.e. prevent) the processing of your personal data.

·         The right to object to us using your personal data for a particular purpose or purposes.

·         The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.

·         The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.

·         Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact our using the details provided below.

It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details below.

If you believe that the processing of your data violates data protection law or your data protection claims have otherwise been violated in any way, you can complain to the supervisory authority. SavvySpaces is a trading style of Edwards, located at Smarthome central, Watling Court, High street Elstree, <a href=”mailto:office@savvyspaces.co.uk”>SavvySpaces</a> is the office responsible for the collection, processing and use of your personal data. Therefore, in the United Kingdom, the supervisory authority is https://ico.org.uk

7 CHANGES TO THIS DATA PROTECTION STATEMENT

We reserve the right to amend this data protection statement. You can always find the current valid version at this link: https://savvyspaces.co.uk/privacy-policy

8. CAN I WITHHOLD INFORMATION?

You may access certain areas of our Website without providing any personal data at all. However, to use all features and functions available on our Website you may be required to submit or allow for the collection of certain data.

9. HOW CAN I ACCESS MY PERSONAL DATA?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 6 above.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within one month and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

10. CAN I WITHHOLD INFORMATION?

You may access certain areas of our Website without providing any personal data at all. However, to use all features and functions available on our Website you may be required to submit or allow for the collection of certain data.

11. HOW AND WHERE DO YOU STORE OR TRANSFER MY PERSONAL DATA?

We will only store or transfer your personal data within the UK or within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that it will be fully protected under the Data Protection Legislation.

12. HOW LONG WILL YOU KEEP MY PERSONAL DATA?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

Type of DataHow Long We Keep It
Contact Data includes billing address, delivery address, email address and telephone numbers.Whilst you are a customer and for four years after you are a customer
Financial Data includes bank account and payment card details.6 years.
Identity Data includes first name, last name, username or similar identifier, marital status, title, date of birth and gender.Whilst you are a customer and for four years after you are a customer
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.6 years.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.As set out in the cookie policy
Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.Whilst you are a customer and for four years after you are a customer
For four years after you make an enquiry with us or register to receive marketing communications
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.Whilst you are a customer and for four years after you are a customer

For four years after you make an enquiry with us or register to receive marketing communications

13. DO YOU SHARE MY PERSONAL DATA?

We will not share any of your personal data with any third parties for any purposes, subject to the following exceptions:

If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

We may sometimes contract with the following third parties to supply certain products and/or services.

RecipientActivity Carried OutSectorLocation
Manufacturers and supplier, All recipients are Data Controllers in their own right.Processing of Name & Address Data to support order processing and deliveries.Manufacturing & Distribution.Europe – Continent.
North America.
 

If any of your personal data is shared with a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above.

If any personal data is transferred outside of the EEA, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation, as explained above.

If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.